Are You a Raving Fan?

If you re in business for yourself or a position that involves servicing customers, then you ve probably read “Raving Fans” by Ken Blanchard.  If you haven’t read it, I highly recommend you do. The basic premise is that  If You Don’t Take Care of Your Customers, Someone Else Will. So, what is a raving fan? Ken Blanchard writes If you really want to own a customer, if you want a booming business, you have to go beyond satisfied customers and create Raving Fans. A raving fan is a loyal customer that actively promotes your products or services without being asked to. It s the same as when you recommend a doctor or a mechanic.  If those professionals have done their job right, you are singing their praises to your friends, not because they were the lowest prices, but because they were honest and provided great service. Indicator Warehouse s goal is to consistently deliver service excellence that keeps our customers coming back and creates testimonials like these. Are you a ravi
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